Privacy Policy

Last Updated: October 9, 2024

1. Introduction

At GiftRoya.org ("we," "us," or "our"), operated by GiftRoya Educational Services Inc., we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website giftroya.org (the "Site").

Please read this Privacy Policy carefully. By accessing or using our Site, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with this policy, please discontinue use of our Site immediately.

2. Information We Collect

We may collect several types of information from and about users of our Site, including:

2.1 Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Contact Information: When you submit inquiries through our contact form, we collect your name, email address, phone number (optional), and any other information you provide in your message.
• Newsletter Subscription: If you subscribe to our educational newsletter, we collect your email address.
• Feedback and Surveys: Information you provide when you participate in surveys or provide feedback about our educational content.
• Communication Records: Records of your communications with us, including emails and support tickets.

2.2 Non-Personal Information

As you navigate through and interact with our Site, we may automatically collect certain information about your equipment, browsing actions, and patterns, including:

• Usage Details: Details of your visits to our Site, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Site.
• Device Information: Information about your computer, internet connection, and browser, including your IP address, operating system, browser type, and device type.
• Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Site and enhance your experience. For more information, please see our Cookie Policy.

3. How We Collect Your Information

We collect information from you in the following ways:

• Direct Interactions: When you provide information through contact forms, newsletter subscriptions, or when you otherwise communicate with us.
• Automated Technologies: As you navigate through our Site, we may use cookies, web beacons, and other tracking technologies to collect information about your equipment, browsing actions, and patterns.
• Third-Party Sources: We may receive information about you from third-party services, such as analytics providers (Google Analytics) and email service providers.

4. Compliance with Data Protection Laws

GiftRoya.org is committed to complying with applicable data protection laws, including:

• Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
• Provincial privacy legislation where applicable
• General Data Protection Regulation (GDPR) for users in the European Union
• California Consumer Privacy Act (CCPA) for California residents

We implement appropriate measures to ensure that:

• Personal data is processed lawfully, fairly, and in a transparent manner
• Personal data is collected for specified, explicit, and legitimate purposes
• Personal data is adequate, relevant, and limited to what is necessary
• Personal data is accurate and kept up to date
• Personal data is kept in a form that permits identification for no longer than necessary
• Personal data is processed in a manner that ensures appropriate security

5. How We Use Your Information

We use the information we collect about you for the following purposes:

• To provide you with educational information about gift cards
• To respond to your inquiries and contact requests
• To send you educational newsletters and updates if you have subscribed
• To improve our Site and educational content
• To analyze Site usage and optimize user experience
• To protect our Site against fraud and other illegal activities
• To comply with legal obligations
• To send you important notices about our Site or policy changes

6. Disclosure of Your Information

We may disclose personal information that we collect or that you provide in the following circumstances:

• Service Providers: To contractors, service providers, and other third parties we use to support our educational mission (such as hosting providers, email service providers, and analytics services) who are bound by contractual obligations to keep personal information confidential.
• Legal Requirements: To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• Protection of Rights: To enforce or apply our Terms of Service and other agreements.
• Safety and Security: If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of GiftRoya.org, our users, or others.
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes without your explicit consent.

7. Data Security

We have implemented technical and organizational measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on secure servers behind firewalls with encryption protocols.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Site, you are responsible for keeping this password confidential.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.

8. Your Rights Regarding Your Information

Depending on your location, you may have certain rights regarding your personal information, including:

• Right to Access: You may request access to your personal data that we hold.
• Right to Rectification: You may request correction of your personal data if it is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You may request restriction of processing of your personal data under certain circumstances.
• Right to Data Portability: You may request transfer of your personal data to another controller where technically feasible.
• Right to Object: You may object to processing of your personal data under certain circumstances.
• Right to Withdraw Consent: Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

9. Data Retention

We will retain your personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

10. Children's Privacy

Our Site is not intended for children under 13 years of age (or 16 in the European Union). We do not knowingly collect personal information from children under 13 (or 16 in the EU). If you are under 13 (or 16 in the EU), do not use or provide any information on this Site. If we learn we have collected or received personal information from a child under 13 (or 16 in the EU) without verification of parental consent, we will delete that information immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries other than Canada where our servers or service providers are located. We ensure that appropriate safeguards are in place to protect your information when it is transferred internationally, in compliance with applicable data protection laws.

If you are accessing our Site from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada where our servers are located and our central database is operated. By using our Site, you consent to the transfer of information to Canada and other countries that may have different data protection rules than your country.

12. Third-Party Links and Services

Our Site may contain links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our Site, we encourage you to read the privacy policy of every website you visit.

13. Changes to Our Privacy Policy

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users' personal information, we will post the new Privacy Policy on this page with an updated effective date and notify you via email or a prominent notice on our Site.

You are responsible for periodically visiting our Site and this Privacy Policy to check for any changes. Your continued use of the Site following the posting of an updated Privacy Policy means that you accept and agree to the changes.

14. Contact Information

If you have any questions, concerns, or complaints about our Privacy Policy or data practices, or if you wish to exercise your privacy rights, please contact us at:

Email: [email protected]
Phone: +1 (778) 945-3821
Mail:
Privacy Officer
GiftRoya Educational Services Inc.
1200 Burrard Street, Suite 450
Vancouver, BC V6Z 2C7
Canada

We will respond to all requests, inquiries, or concerns within 30 days.